Advice & Support


Studying for a postgraduate programme can be incredibly challenging. You may be living in a new city (or even a new country), meeting new people, and discovering new theories, ideas and concepts.

At the GSA Advice Service, we recognise that this is only the start of the challenges which you might face as a postgraduate student. You might find that you aren’t getting on with the people on your programme, you might feel homesick or lonely, or you might have illnesses which affect your studies.

The GSA Advice Service is here to help you meet these (and other) challenges in your University experience, and to help you to make sure you do the best you can in your studies.

What can we help you with?

The GSA Advisers are able to specifically advise you on the following issues:

  • The Exceptional Circumstances process and procedures
  • Submitting an academic appeal at the Formal and Review stage
  • Problems with your supervisor
  • Academic misconduct
  • Student discipline
  • Submitting a complaint to the University

Our Advisers are also really experienced in the support available to you both from the University and in the wider community. We can help you to access support for:

If you aren’t sure who can help you or where to turn to, please come and see us in the Advice Service – if we can’t help you, we can work with you to find out an appropriate source of support.

How do I access Support from the GSA?

You can find advice and guidance in regards to a University process or procedure on our webpages using the shortcuts down the left hand side of the advice pages.

If you’d like to speak with an Adviser at the GSA, please book an appointment by emailing along with your “Confidential Advice Record” (CAR)

GSA Advice Service appointments can be held virtually, in person or by phone. We can also provide advice and guidance via email.


Who are our Advisers?

Laura and Matt are the Advice and Welfare Development Coordinators and they work to support and advise students. They are alumni from the University of York and have a genuine passion to help our students.

Laura standing in front of a snowy vista


Matt standing in a street


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