Advice & Support

If you are contacting the GSA Advice Service with questions or queries about Coronavirus and the University’s response to this, you can find information including FAQs and details of who to contact at the University HERE.

Studying for a postgraduate programme can be incredibly challenging. You may be living in a new city (or even a new country), meeting new people, and discovering new theories, ideas and concepts.

At the GSA Advice Service, we recognise that this is only the start of the challenges which you might face as a postgraduate student. You might find that you aren’t getting on with the people on your programme, you might feel homesick or lonely, or you might have illnesses which affect your studies.

The GSA Advice Service is here to help you meet these (and other) challenges in your University experience, and to help you to make sure you do the best you can in your studies.

If you’ve already had an advice appointment, you can give feedback here.

What can you help with?

The GSA Advisers are able to specifically advise you on the following issues:

  • The Exceptional Circumstances process and procedures
  • Submitting an academic appeal at the Formal and Review stage
  • Problems with your supervisor
  • Academic misconduct
  • Student discipline
  • Submitting a complaint to the University

Our Advisers are also really experienced in the support available to you both from the University and in the wider community. We can help you to access support for:

If you aren’t sure who can help you or where to turn to, please come and see us in the Advice Service – if we can’t help you, we can work with you to find out an appropriate source of support.

How do I access Support from the GSA?

If you would like advice or guidance in regards to a University process or procedure, we would encourage you to have a look at our online guidance here.

If you have questions related to another issue, or if this guidance hasn’t helped you to resolve your issue, you are welcome to book an appointment here.

Alternatively, if you would rather receive advice via email, please complete our “Confidential Advice Record” and email it to advice@yorkgsa.org.

Who are our Advisers?

Emma, Louise and Susie are Advisers at the GSA. They work every day with students facing difficulties to work out the best way forward, and have lots of experience in working with a wide range of students.

How can I book an appointment with an Adviser?

If you’d like to speak with an Adviser at the GSA, please book an appointment on the website HERE.

Where will my appointment be?

At the moment, all GSA Advice Service appointments are being held virtually. We are currently able to offer appointments via Google Meet or telephone.

We can also provide advice and guidance via email.

What will happen during my appointment?

At the start of your appointment, the GSA Adviser will take you into the GSA Advice Room. You can see a picture of this below.

The Adviser will ask you to take a seat, and you can sit wherever you feel most comfortable.

The Adviser will then ask you to explain the issues you are experiencing. They may ask you further questions about the issues and problems in order to help you to work towards a solution.

The Adviser may be able to provide advice about your next steps during the appointment, or may be able to direct you immediately to services which can help you.

If the Adviser isn’t able to advise you or signpost you to an appropriate service immediately, they will contact you over the next few days with further information.